Shipping and Insurance

Delivery Time

All in-stock items are processed and shipped within five business days. Orders of less than $10,000 will be shipped and insured via Australia Post Platinum Express. Items above this price will be shipped and insured via TNT. These costs will be added to the total order price. Once the order is shipped, we will provide you with a tracking number. We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination and the recipient’s signature is required at the time of delivery.  Please note Janai Jewellery cannot be held accountable for delays on the shipper's part due to severe weather or other unexpected conditions.



    Janai Jewellery insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Janai Jewellery and transfer of responsibility in the same way.