Returns Policy

If you are not satisfied with your purchase at Janai Jewellery, standard in stock items may be returned or exchanged within 10 days of first delivery attempt. The merchandise must be in original condition; we do not accept refunds for products showing any signs of wear or damage. In addition, we do not allow returns or exchanges on any altered items. These would include custom sizing, engraving and rhodium polishing, and special orders – essentially, any items that we do not usually keep in stock or that have to be custom made.

To complete your return, we require a receipt or proof of purchase.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you haven’t received a refund yet, please contact your bank as it may take some time before your refund is processed.

If you still have not received your refund yet, please contact us at janai@janai.com.au.


Exchanges

We only replace items if they are defective or damaged. Please contact us at janai@janai.com.au to do so.


Shipping

To return your product, you should mail your product to:

Shop 1/259 Collins Street
Melbourne VIC 3000 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item for refunds, you should use a trackable shipping service. We don’t guarantee that we will receive your returned item if a tracking reference has not been supplied.